Last Updated: 1 February 2025

Casa Wine, legally registered as Rumah Boga Beverindo, values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us through our website, WhatsApp, social media, and in-store services.

 

1. Information We Collect
We may collect the following types of personal information when you visit our website, contact us, or make a purchase:

Identity & Contact Information: Name, phone number, email address, delivery address.

Transaction Details: Products purchased, order history, payment method (but not full payment card details).

Communication Data: WhatsApp messages, emails, order requests, and feedback.

Technical Data: Device type, browser type, IP address, referral source, and access times (via cookies and analytics tools).

Social Media Data: If you interact with our Instagram, Facebook, or YouTube content.

 

2. How We Use Your Information
Your data is used only for legitimate business purposes, including:

Processing and fulfilling your orders.

Responding to customer service queries.

Sending order confirmations and delivery updates.

Providing expert wine recommendations upon request.

Improving our website and customer experience.

Marketing Casa Wine promotions or events (only with your consent).

Compliance with legal and regulatory requirements (e.g., age verification).

 

3. Sharing Your Information
We do not sell or rent your personal data to third parties. Your information may be shared only with:

Delivery Partners (e.g. Gojek, Grab) to fulfil orders.

Payment Processors for secure payment confirmation.

IT Service Providers (e.g. web developers or analytics platforms).

Regulatory Authorities where required by law.

All third parties are expected to handle your data with the same care and protection we uphold.

 

4. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including:

Order history and payment records: for accounting, legal, and customer service purposes (up to 5 years).

WhatsApp and email communications: stored securely for reference and service improvement.

Analytics and web traffic data: anonymised and retained for insight into website performance.

You may request deletion of your personal data at any time, subject to our legal obligations.

 

5. Your Rights
You have the right to:

Access your personal data.

Request correction or deletion of your data.

Withdraw consent for marketing communications.

File a complaint with us if you believe your data has been mishandled.

To exercise any of these rights, please contact us at:
Email: info@casawine.co.id
Phone: +62 851 9591 7892 (WhatsApp)

 

6. Data Security
We implement appropriate security measures to protect your data from unauthorised access, loss, or misuse. These include:

Password-protected devices and systems.

Secure cloud storage with restricted access.

End-to-end encryption on WhatsApp and email platforms.

Despite these precautions, no digital platform is 100% secure. Please contact us immediately if you suspect your data has been compromised.

 

7. Cookies and Analytics
Our website may use cookies and third-party analytics tools (e.g. Google Analytics) to:

Understand website usage patterns.

Improve content, navigation, and user experience.

Track marketing campaign performance.

You can manage or disable cookies via your browser settings.

 

8. Age Restriction
Casa Wine does not knowingly collect data from individuals under the age of 21. By using our services, you confirm you meet the legal drinking age in Indonesia.

 

9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal or operational changes. Any updates will be posted on our website with the updated “Last Updated” date. Continued use of our services after changes implies your acceptance of the revised policy.

 

10. Contact Us
For questions or concerns about this Privacy Policy or your personal data, contact:

Casa Wine – Rumah Boga Beverindo
Address: ITC Kuningan, Lantai 2 Jembatan 2 No. 9–10
Kuningan, Jakarta Selatan, DKI Jakarta 12940
Email: info@casawine.co.id
Phone: +62 851 9591 7892